Better business by phone workshop

Do Your Staff Make These 5 Common Mistakes
on the Telephone?

• Asking if the prospect has time to talk?
• Saying, “How are you today?”
• Failing to say who they are, where they’re from and the reason for the call.
• Not using hot-buttons to interest the prospect?
• Not planning the call before picking up the phone?
• Not getting the appointment!

If the answer is “yes”, you need to attend the Better Business by Phone workshop with international sales trainer, Matthew Mewse the Telephone Man.

Better Business By Phone
Date: Next Tuesday
4 May 2010 10am until 12:00
Penrose

Almost every person in every company uses the telephone at some point yet it is highly misunderstood. Whether your staff are taking incoming calls, phoning suppliers or making outbound sales calls, they need to know how to handle common telephone problems. For instance:

• How to deal with difficult customers
• How to turn “no” into “yes”
• How to handle complaints
… and many other everyday difficulties.

In this entertaining 2 hour workshop you will learn powerful techniques to harness the phone and show you how to:

• Overcome the fear of cold calling with a simple, successful system already used by thousands of callers
• Handle such common objections as “I’ve got no budget” and “Just get to the point, I’m too busy”
• Develop proven customer care techniques that retain clients and increase your business with them, too!
• Use scripts with winning ways to secure face-to-face high quality appointments
• Handle tricky customers and complaints, and keep their business loyalty
• Get past screeners and PAs to reach your prospect
• Create winning scripts for all selling situations
• Learn telephone skills to deal with every type of call in your business
• Lead management techniques to help grow your client database
• Effectively deal with “send me mail”
• And much more…

Give your staff the information they need to do their jobs better and expand your business.

To learn more or register click below.
http://salesstar.trainingplatform.co.nz/courses/34-better-business-by-phoneworkshop

Or

Tel 09 524 0999 ask for Paul or email paulp@salesstar.com or paulo@salesstar.com